TRUEVOICE GLOSSARY
Most commonly used terms in VOIP
A
Adapter
Is a device used to connect the physical or electrical characteristics of two opposite things so that a connection may be possible between them and work with one another.
Analog
It implies a nonstop signal in difference with digital, which splits everything into figures. It is a continuous wave and corresponds in amount (more or less, high or low) to the quantities they represent.
Analog Telephone Adapter (ATA)
Device that attaches normal telephones to a broadband cable or DSL network for voice over IP (VOIP) service, (ATA) supplies the translation between analog voice signals and IP packets carries dial tone and controls the call setup.
Area Code
First three digits of a nine-digit telephone number (geographical area that allows long-distance calling) in the US and Canada, or any specific country. A related number of changeable lengths allotted to geographic areas in other parts of the world.
Asymmetric Digital Subscriber Line (ADSL)
A from of DSL (Digital Subscriber Line), a data communications technology that offers high-speed data transmission over copper telephone lines than a regular voice band modem can provide.
Asynchronous Transfer Mode (ATM)
A network technology for both local and wide area networks (LANs and WANs) that provide high-speed data transmission that is used in telecommunication networks suitable for transmission of images or voice or video as well as data.
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B
Broadband
High-capacity transmission medium with a high-speed data transmission that carries signals to several independent network carriers, and can support as much as 400 times faster than a dial up connection.
Backbone
The part of a network that carries large amount of data traffic at the highest-speed transmission paths possible in the network, small networks are connected to the backbone, and networks that directly connected to the end user or customer is called "access networks".
Bandwidth or bits per second
It refers to the capacity data, which can travel through a communications channel in a given period of time.
Byte
It is a unit of computer storage that consists of eight binary digits (bits). It is the smallest unit of computer storage to store a character.
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C
Caller Identification (ID)
A service that consists of the name and telephone number of the caller provided for the recipient of the call, which appears at the display monitor as the call is being received.
Call Forwarding
A telephone service that has the capacity to redirects incoming calls to any other telephone number.
Call Waiting
A telephone service that has the capacity to switch between calls.
Capacity
It refers to the maximum storage and capability of processing operation of computer system.
Category 5 Wiring
A standard for a cable in order to properly support 100Mbit transfers. It also supports 10 BASET, 100 BASET and 100 VG - any LAN applications.
Category 6 Wiring
A standard for a cable provides performance of up to 250 MHz and is suitable for 10 BASET, 100 BASET and 1000 BASET (Gigabit Ethernet).
Central Office (CO)
It has switching equipment that can establish connections between individual telephones or to long-distance carrier phone offices.
Circuit switching
A networking technology that provides basic electric circuit of a switching that connects between two stations which receives manipulates or store information in coded form to finish a certain objective of the system.
Class 5 switch
It is a switch for Telephone Company.
Codec (coder/decoder)
A device that converts analog signals into digital signals and vice versa.
Cable
It is a group of wires that are used in electronics. Usually resembles with a material steel or fiber rope.
Competitive Local Exchange Carrier (CLEC)
It is sometimes called "carrier" which is telecommunication provider that runs communication networks in urban areas and gives its customers with a substitute to the local telephone company.
Congestion
Appears when there is not enough bandwidth to support the current traffic.
Compression
It is the state or act of compressing data. To take up less storage space and less amount of bandwidth as well.
Customer Premises Equipment (CPE)
These are the equipments that are located in customer's premises.
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D
Data
It refers to raw facts and figures.
Data Communication
It's an act of sending out text, voice and video in binary form.
Delay
It means slower or late of arrival of data than expected.
Digital
It means the terms come from digits especially for use by a computer.
Duplex Half-duplex
Only one can talk and listen at the same time.
Duplex Full-Duplex
Receiving and forwarding over the same channel simultaneously.
DSL (Digital Subscriber Line)
It has a very high-speed connection that uses the same wires as a usual telephone line.
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E
Email
It's an act of transmission of text by sending and receiving electronically over a network.
Ethernet
It is used to connect computers to a cable modem or DSL modem to access an internet connection.
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F
Firewall
It provides a barrier between networks that prevents unwanted or unauthorized traffic.
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G
GB
It is a unit of computer memory storage which has one million bytes.
Gateway
It means an entrance or an access to a network.
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H
H.323
It is an ITU standard for real-time voice and video conferencing over packet networks.
Hertz
It is a unit of frequency which is equivalent to one cycle per second.
Hypertext Transfer Protocol (HTTP)
It is a protocol that transmits files over the internet.
Hub
It a device that connects multiple Ethernet devices together and making them act as a single network.
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I
IEEE 802.16
It is a specification for broadband wireless metropolitan access networks (MANs) that use a point-to-multipoint architecture.
Internet
A worldwide network made up of interconnected computer networks.
Internet Protocol (IP)
It is a set of rules responsible for ensuring that data packets are sent from a computer to another over the network.
IP Telephony (Internet Protocol telephony)
It is part of TCP/IP (Transmission Control Protocol/Internet Protocol)
ISP (Internet Service Provider)
It is a service that offers an access to the Internet by means of broadband or dial up or other means of sending and receiving of data telecommunication.
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K
Kilo-bits per second (Kbps)
It is a measure of bandwidth which is equivalent to thousands of bits per second that the amount of data that can flow in a given time.
Kilohertz (KHz)
It is a unit of measurement of frequency equal to 1000 Hertz. It measures current, audio and wireless signals.
KB (Kilo Bytes)
It is a unit of character or information storage equal to 1024 KB.
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L
LAN (Local Area Network)
It is a computer network that supplies networking capabilities to a group of computers like home, school and office.
Latency
It is also known as delay. Expresses the time it takes the packet of data to reach the designated point.
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M
MB (Megabyte)
It is a measurement used for computer storage media.
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N
Network
It refers to a group of interconnected computers that shares information and data
Network Interface Card (NIC)
It is a device installed on a computer to connect to a network.
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O
OSI Reference Model
It is a seven layered abstract description of network protocol design. . It also defines different stages on how data travels from one device to another over a network.
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P
Packet
It is a unit of data carried information routed between beginnings and gets to its destination.
Packet loss
This occurs when in the process of data being traveled across network and fails to reach the destination.
Packet Switching
It refers to a protocol in which packets are broken up into shorter packets before they are sent to its destination.
PBX (Private Branch Exchange)
It is a less expensive of connecting or sharing a certain number of outside lines to every telephone in an organization.
Phone Adaptor
It is a device used fro VOIP Phones.
Point-to-Point Protocol (PPP)
It provides a standard data link protocol that transport IP traffic over PPP links.
Protocol
It contains a set of rules used in communication between telecommunication.
Public Switched Telephone Network (PSTN)
It is a circuit-switched network used for voice communication.
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Q
Queue
It refers to a group of data in order.
Quality of Service (QoS)
It refers to ability of a network to supply better and good service.
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R
Router
It is a device located at gateways that forwards or sends data packets.
Rate-Adaptive DSL (RADSL)
It is a distinction of ADSL technology that has the capability of adjusting the speed of connection and bandwidth.
Real-time Transport Protocol (RTP)
It is a standard protocol that provides management for real-time transmission.
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S
Session Initiation Protocol (SIP)
It is a widely used signaling protocol used for multimedia communication session.
Softphone (Software Telephone)
It is a program that allows VOIP telephone calls from computer and any other telecommunication.
Switch
It serves as bridge that process data at the network.
Symmetric DSL (SDSL)
It operates at single unshielded twisted pair (UTP).
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T
T1
It is a fiber optic line that can perform better than a normal modem.
TB (Tera Byte)
It is a measurement for data storage.
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U
User Datagram Protocol (UDP)
It is a communication protocol that sends short messages over a network.
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V
Very High Bit Rate DSL (VDSL)
It is a DSL technology that supports high performance to achieve higher bit rates.
Voicemail
It refers to a telephone messages.
VOIP (Voice over Internet Protocol)
It is a technology that allows you to make telephone calls using the Internet at much cheaper rate.
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W
Wide Area Network (WAN)
It is a computer network that covers large geographical area with the use of virtual circuits
Wireless
It is the ability to transfer information or data without the use of wires.
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X
X.25
It is a network protocol that is used for packet switching.
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TRUEVOICE ADVANTAGES
PPCTV wants their customers to be knowledgeable enough in using the new TRUEVOICE VOIP Service. Nowadays, VOIP Service has been making their marks in everyone's mind. They are very enthusiastic to know the benefits that they could get out of it instead of using an ordinary telephone in making international calls. Here are some advantages in using VOIP technology.
CHEAPER COST
The customers can make free PC-to-PC calls by means of DSL (Digital Subscriber Line) or Broadband Internet Connection. They can also make PC-to-PHONE calls but with service, typically customer will be charge for this but with a cheaper rate than making a calls using regular phone service. With this kind of service, the customer can pay as they set off or they can also sign up with a VOIP service provider and they will pay for the monthly fee for unlimited calls in return. Contrasting regular phone service, there are so many features already included in VOIP service at no further charges, because many telephone service providers usually adds additional charge per features.
CONVENIENT
It is convenient because with this kind of service, wherever you go as long as you have broadband internet connection you can capture phone service with you. All you have to do is to plug up you PC or laptop into the Internet or you can also plug up a VOIP phone straight into the internet connection. You can also use ATA (Analog Terminal Adaptor) to be attached to a regular telephone and connect it to the internet. This is a titanic advertising tip for a customer who travels regularly.
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TRUEVOICE SET UP TUTORIAL
Setting up TRUEVOICE Softphone is easy to do. First of all, let's begin with the basic equipment required followed by the steps in setting up TRUEVOICE Softphone.
Basic Requirements:
> DSL (Digital Subscriber Line) or Broadband Connection
> PC or Laptop
> Headsets
> Router
> Modem
> Telephone
> VOIP Adapter
Basic System Requirements:
>Windows XP, 95, 98, 2000, ME
>Internet Explorer
>Full Duplex Sound Card
>Pentium PC
>Fast speed internet connection
STEP 1
Install the TRUEVOICE Software Installer. Follow the necessary instruction. Once configured, attach all necessary equipments such as Internet, modem internet, router, telephone, VOIP Adapter, headsets at the PC or laptop.
STEP 2
Open TRUEVOICE Software, you will be asking to enter Account number and your pin. Once account and pin number was entered, dial the phone number that you want to call.
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TRUEVOICE FREQUENTLY ASKED QUESTIONS
1. What is VOIP?
VOIP is defines as (Voice over Internet Protocol) started in the year 1995. It is a brand new way of making calls at cheaper rate over the internet using an IP form phone. Essentially, it lets you cut down your phone bills or even allow you to place calls for at no cost.
2. How VOIP works?
When you place a call, a voice signal from your telephone (analog signal) will be converted into digital signal. VOIP uses packet switching method which converts voice signals into smaller packets of data which travels over the internet and reassembled as voice on the other end so you can speak to anyone with a regular phone number.
3. What are equipments needed for VOIP?
You need a high speed DSL or Broadband connection, modem, router, Telephone, VOIP Adapter, PC and headsets.
4. Why VOIP is a "must have" nowadays?
As of this moment, maybe you have a big question in your mind, "Why get VOIP?" Basically, it is because for two main reasons. First, is to save money. It is much cheaper than using regular telephone service in placing international or overseas calls. It has so many features but you will not pay for additional charges for those features. Since more and more people uses high internet connection now, this is the best time for them to avail VOIP service since this is done over the internet. Second, is because of its portability, especially those people who love to travel, they can just carry phone service with them as long they have an internet connection or by simply plugging up VOIP phone directly into the internet connection and they can now make and receive calls wherever they are.
5. What makes VOIP cheap?
VOIP is cheap since it is done over the internet and since internet is free, the data travels over the internet when analog signals will be converted into digital signals and will converted back at the other end that will pass through into different locations. It is also free as long as you're calling the same provider. It also considered cheap because it become visible that you're in the same area code.
6. Is there a need to leave the PC on all the time to receive calls?
No, just leave your router or modem on because as long as it can get signal from those equipment your PC doesn't have to be turn on all the time. But if you are about to make Phone-to-Phone calls you have to turn on your PC.
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